1. Objective
LearnPro is committed to addressing grievances efficiently and transparently. This policy outlines the process for users to report and resolve concerns related to our services.
2. Grievance Categories
Users may submit grievances related to:
- Course content and accessibility issues
- Payment and refund disputes
- Technical difficulties
- Misconduct by staff or community members
- Any other concerns related to LearnPro’s services
3. Grievance Redressal Mechanism
Step 1: Submission of Grievance
- Users can submit grievances via email to help@learnpro.in or through the contact form on our website.
- The grievance should include relevant details such as order ID, issue description, and supporting documents.
Step 2: Acknowledgment
- Upon receiving a grievance, an acknowledgment email will be sent within 24 hours.
Step 3: Resolution Process
- The grievance will be reviewed, and a resolution will be provided within 7 working days.
- If additional time is required, the user will be informed of the expected resolution timeline.
Step 4: Escalation
- If the grievance is not satisfactorily resolved, users can escalate the issue to our Grievance Officer by emailing grievance@learnpro.in.
- The Grievance Officer will address the issue within 5 working days.
4. Contact Information
For any grievance-related queries, users can reach out to:
📩 Email: help@learnpro.in
📞 Phone: 9102557680
LearnPro reserves the right to update or modify this policy at any time.